Frequently asked questions
Is your product authentic?
We are Asia’s largest esports merchandise company, officially licensed by world-renowned esports teams. All our products are 100% guaranteed authentic and officially licensed.
What countries do you deliver to?
We offer shipping to destinations listed in our delivery options. Available destinations, cost, and delivery estimates will be displayed when checking out. You may also check delivery destinations at the end of this page. Note that some products may only be applicable for a certain destinations due to licensing restrictions.
When will my product arrive?
Delivery duration estimates are shown at checkout. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors.
How should I wash my product?
The product should be washed at no higher than 30°C and ironed on a low heat setting. Do not tumble dry. Please follow the care label for more instruction.
Will I receive a tracking number?
Yes you will receive a tracking number with link via email notification when the order is dispatched from our facility. You may track your order through the tracking link provided.
How do I track my order?
You may track your order via YunTrack once you receive a tracking number. All products are produced and shipped from China so please be patient when your package is in international transit.
I need my product urgently. Do you support rush orders?
Please inquire with us through contact form or your desinated customer service rep for more information and possible accommodations.
What is your return policy?
You can read our full return policy here.
There is a problem with my order, who should I talk to about it?
Just visit the Contact Us page. We will get back to you as soon as possible. The last thing we want is for you to feel dissatisfied and ignored.
DESTINATIONS WE DELIVER TO
Subject to change without prior notice
Australia
Austria
Bahrain
Belgium
Brazil
Canada
China, Mainland
Denmark
Finland
France
Germany
Greece
Hong Kong SAR
Hungary
Ireland
Italy
Japan
Jordan
Macao SAR
Malaysia
Mexico
Netherlands
New Zealand
Philippines
Poland
Portugal
Qatar
Saudi Arabia
Singapore
Slovakia
South Africa
South Korea
Spain
Sweden
Taiwan, Province of China
Thailand
United Arab Emirates
United Kingdom
United States
Vietnam